No Fly Zone
American grounds planes due to computer system crash, but tweets are still flying
American Airlines has grounded all planes until at least 3 p.m. due to a glitch in the company's computer system. Unable to check-in for flights since around 11:30 a.m., passengers are stranded across the country.
On its website, AA listed the following disclaimer: "American's reservation system is experiencing intermittent outages. We are working to resolve the issue and apologize for any inconvenience."
Although AA's computer system is down, Twitter is working just fine. Passengers are taking out their frustration with tersely worded tweets with the hashtag #AmericanAirlines:
#americanairlines is simply awful! Stuck in Miami cause their computer system has been down since 1130am. Do they have anyone fixing it?— Chuck Hamby (@VZWChuck) April 16, 2013
@americanair It's time for some answers.This no-end-in-sight thing isn't working for me.Bad start to vacation#americanairlines— JessicaKorthals (@JessicaKorthals) April 16, 2013
#americanairlines @americanair sitting in plane on Tarmac in Dallas. People are starting to get antsy. How about some food or drinks?— abel ghanooni (@AbelGhanooni) April 16, 2013
This surprises no one who flies #AmericanAirlines - American reservation system down, flights delayed chicagotribune.com/business/break…— Peter Gerski (@petegerski) April 16, 2013
Este lugar se me hace MUY conocido! Nuevamente en el aeropuerto ✈ #vueloretrasado#AmericanAirlinesinstagram.com/p/YLRC3ASiDJ/— Maria T.Interiano (@MaityInteriano) April 16, 2013
#AmericanAirlines has canceled all flights until 5pm today due to a computer glitch. Oh the customer outlash that is about to occur!— Jillian Marom (@Jillym14) April 16, 2013
@thatdeniseshow SAME HERE! Been stuck for 2 days, flight cancellations/delays/system down. #americanairlines is RIDICULOUS! NEVER AGAIN!— Poli (@alongcamepoli) April 16, 2013
My new full-time job: waiting for delayed flights #americanairlines#southwest— Lea Prohov (@leaprohov) April 16, 2013
How should American Airlines respond to the Twitter reactions for its grounded flights? Tell us what you think in the comment section below.