H-E-B reclaims top spot in annual survey of best U.S. grocers

H-E-B Forever

Photo courtesy of H-E-B

Shawn Mendes and Camillo Cabello called it quits. The word “cheugy” became a thing. Addison Rae got a Netflix deal. Lots of bummer things happened in 2021. But for Texans, no greater indignity was suffered than H-E-B falling behind Amazon on dunnhumby’s Top U.S. Grocery Retailers list.

Thank goodness that’s all behind us. The consumer research firm recently released its 2022 Retailer Preference Index report, a survey of over 30,000 consumers. Once again, H-E-B took the throne, besting more than 60 grocers ranging from giants like Walmart to beloved regional chains like Wegmens.

To arrive at the rankings, dunnhumby zeroed in on five sectors of customer preference: price, promotions and rewards, quality, speed and convenience, digital, and operations. H-E-B scored near the top of three drivers — price, quality, and digital.

H-E-B slipped to the second spot in 2021 due to that all-too-familiar bogeyman — the Covid-19 pandemic. Quarantines and other outside pressures made timesaving and a seamless eCommerce experience more critical to the average shopper.

With pandemic concerns receding, H-E-B’s overall quality and leadership in price, promotions, and rewards have moved to the top of customers’ minds. Meanwhile, the hometown hero has managed to close the digital gap.

Dunnhumby recognized the shift by naming H-E-B in its inaugural survey of the best online grocery retailers in the U.S. in July 2022. In that study, the San Antonio-based chain received high scores for ease in ordering and payments, on-time deliveries, and accuracy in charges, among other metrics.

However, the reason locals keep giving H-E-B its flowers may be more intangible. The retailer has made a name for itself by supporting small Texas companies and supporting community causes, particularly education. And, of course, its fleets are among the first to act during statewide emergencies.

As dunnhumby’s online study stated in 2022, “It is worth highlighting the regional grocer has the best emotional connection … out of all of the retailers in this study.”

In Austin, this certainly explains the enthusiastic reaction to the 2022 announcement that a new H-E-B is slated to open next week on Lake Austin Boulevard.

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6 things to know in Austin food right now: Asian-Southern fusion leader to open new Cedar Park location

News you can eat

Editor’s note: We get it. It can be difficult to keep up with the fast pace of Austin’s restaurant and bar scene. We have you covered with our regular roundup of essential food news.

Openings

From a food truck to a culinarily adventurous neighborhood restaurant, The Peached Tortilla has become something of a staple in the Austin food scene. A blend of Asian and Southern American comfort foods 13 years in the making, the menu is available at three locations across Austin, with a fourth coming to Cedar Park in late 2023 at 1915 East Whitestone Boulevard. The new location will seat 82 inside and 38 outside on the patio, will look similar to the locations Austinites are already familiar with, and will feature the same menu items before adding more that are specific to the new location.

Michelin starred chef Curtis Stone, who operates the restaurant Georgie in Dallas, is working to democratize the private chefexperience. A platform he co-created, Gathar, launched into Austin’s gig economy during South by Southwest (SXSW) at a secret house party, and plans to expand to Houston and Dallas later, as well as Florida. Instead of organizing around specific chefs, the website offers menus with small customizations like choosing between one appetizer or another. The most visible meals without filters are event-based and charge per person (as low as $35), but there are also options available for at-home meal prep (starting at $610, but coming out to about $25 per serving). Book at gathar.com.

Austinites who love a free group workout are likely familiar with Swift Fit Events, which offers yoga, cardio, and even fireside tarot at easily accessible downtown locations. The group is opening a new "wellness oasis" at 918 Congress Avenue, which includes a nonalcoholic cocktail bar, Sans Bar. One Sans Bar location already exists on East 12th, where it offers cocktails, tours, events, and even classes for aspiring nonalcoholic mixologists. The space will be open to the public on Fridays starting at 5 pm, from March 31 on.

Other news and notes

James Beard Award-winning chefIliana de la Vega is hosting Mexico City chef Billy Maldonado of Fónico at El Naranjo, one of Austin’s most acclaimed Mexican restaurants. On March 23, Chef Maldonado takes charge of five of six courses including a ceviche, a local fish with beans and habañero ash, a pork chop with spicy broccoli puree, and vegetarian alternatives. The 8:30 seating still has space. Reserve ($110) at elnaranjorestaurant.com.

The always-anticipatedButcher’s Ball is back in Round Top on March 24 and 25. All the ingredients have been sourced from within 100 miles of the Central Texas town, so Austinites can enjoy some foods local to them, plus some in farther reaches east at just half the drive. In addition to cocktails and bites by celebrated Houston chefs, there will be live music and a fun barn atmosphere. A few tickets (starting at $175) remain available on Eventbrite.

It's pretty easy to get a beer with dinner, but The Driskill is escalating things to a multi-course affair as it is wont to do. It's rebooting its Beer Dinner Series on March 28 with help kicking it off from (512) Brewing Company, later leading to a four-part summer series in June. This installation will pair four beers (half IPAs) with salmon tartare, burrata and citrus salad, osso buco, and chocolate and peanut butter semifreddo. Tickets ($80) are available on Tock.

Willie Nelson receives prestigious honor and inaugural endowment at UT Austin

Willie forever

Willie Nelson has earned countless awards for his seven-decade music career, but the legend is also well known for his activism — particularly in the areas of farming and food security. In recognition of his longtime advocacy work, the LBJ Foundation will present its most prestigious honor, the LBJ Liberty & Justice for All Award to Nelson this spring.

The award will be presented at a special gala tribute dinner on Friday, May 12, 2023, which in turn will benefit the newly established Willie Nelson Endowment for Uplifting Rural Communities at the LBJ School of Public Affairs, a part of The University of Texas at Austin.

According to a release, the endowment will fund research and student fellowships focused on sustainable agriculture, eliminating hunger, resilient energy, sustainable water, and natural disaster recovery to benefit rural and farm communities.

Along with Neil Young and John Mellencamp, Nelson organized the first Farm Aid concert in 1985 to raise funds for struggling farmers, which has since raised over $70 million for those who own and operate family farms throughout the United States. He has also helped raise millions around disaster relief, for families of the victims of the 9/11 attacks and for veterans, as well as working toward environmental and animal advocacy, and voting rights. His Luck Family Foundation provides financial grant assistance and other resources to artists, organizations, and programs in need, donating proceeds from Luck Reunion events to Farm Aid and other longtime charity partners like the Texas Food & Wine Alliance.

“Willie Nelson is a national treasure who gained fame through his sheer musical talent and won hearts as someone who truly cares about the lives of his fellow Americans," says Larry Temple, Chairman of the LBJ Foundation Board of Trustees, via release. "A product of rural Texas, Willie has never forgotten where he comes from. His longtime efforts to raise money and awareness for family farmers through Farm Aid and numerous other endeavors to help those in need throughout his career make him a true inspiration.”

The dinner will honor Nelson's lifelong support for rural communities, embodying President Lyndon Baines Johnson's commitment to public service, particularly in the areas of farming and food security. With their similar backgrounds as rural Texans, both President Johnson and Nelson shared a keen awareness of the struggles of those who work in the agricultural industry.

“The bounty of the earth is the foundation of our economy," President Johnson shared in a 1965 Special Message to Congress on Agriculture. "Programs in every aspect of our nation’s life depend on the abundant harvests of our farms.”

Bluegrass trio Nickel Creek celebrates new tour + album with fall Austin date

Welcome Back

The Grammy Award-winning bluegrass trio Nickel Creek — mandolinist Chris Thile, violinist Sara Watkins, and guitarist Sean Watkins — is extending their 2023 tour into the fall with a stop in Austin at the Moody Amphitheatre at Waterloo Park on October 21.

This is the first tour that the folk group has headlined since 2014, and it kicks off in Cincinnati, Ohio, on April 15. The Austin stop is the tour's last, preceded by a night at Dallas' Majestic Theatre on October 20.

Nickel Creek is also releasing a new 18-track studio album for the occasion, titled Celebrants. It's their first new album in nine years and is available beginning March 24, which is also when tickets for the Texas tour stops go on sale.

Ahead of the release, Nickel Creek has unveiled three album tracks: “Where The Long Line Leads,” “Holding Pattern,” and “Strangers."

Nickel Creek revolutionized bluegrass and folk in the early 2000s and ushered in a new era of what we now recognize as Americana music. After meeting as young children and subsequently earning the respect of the bluegrass circuit for a decade, the trio signed with venerable label Sugar Hill Records in 2000 and quickly broke through with their Grammy-nominated, Alison Krauss-produced, self-titled LP.

Each member has also kept busy with individual projects over the years. Thile is a 2012 recipient of a MacArthur Fellowship and served as the host of the American radio variety show Live from Here (formerly A Prairie Home Companion) from 2016 to 2020.

Sean Watkins is a co-founder of Watkins Family Hour alongside his sister Sara, who has released four albums and maintains a long-running collaborative show in Los Angeles. Sean has also released a string of solo albums, while Sara’s extracurricular projects include the Grammy-winning roots trio I’m With Her, which she co-founded alongside Aoife O’Donovan and Sarah Jarosz.

Sara has also contributed fiddle to recordings by artists like Phoebe Bridgers, the Killers, and John Mayer.

Pre-sale tickets are on sale now, with general sale beginning March 24 at 10 am here.

There is also the option to join the VIP Celebrants Club, which in addition to a premium reserved or GA ticket includes a private pre-show performance and Q&A with Nickel Creek plus early access to the venue, an enamel pin, and a limited edition poster signed by the band. Membership starts at $169 plus taxes and fees. More info can be found here.

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