Displeased to serve you
A diner with the "world's rudest service" is coming to Austin soon
Update: It's official: Karen's coming. Her fantastically combative diner will operate on Brazos Street for two days only on September 23 and 24. The previous version of this story was based on a teaser without an official date.
Imagine you’re at a restaurant and the server rolls her eyes because you don’t like ice in your water. What a pansy you are. First, you order a chocolate milkshake, but on second thought, you’d like vanilla. You apologetically ask her to change it on the ticket and she threatens to spit in it. On your way out, you tip her 20 percent and leave a review: “5 stars. Rudest service I’ve ever had.”
Karen’s Diner provides the worst service for the best experience, at least according to cheeky clientele who appreciate the campy comedy of a long-suffering server who just can’t smile through it anymore. The Australian restaurant concept exploded in popularity in the last few months, largely from viral videos of funny quips and embarrassed customers (who are usually in on the gag).
Part subversion of the sweet neighborhood waitress trope and part revenge fantasy for off-duty service industry people who find relief in watching other servers speak their minds, this is an exercise in improv comedy wrapped up in a classic diner meal. There are now 14 locations in the United States according to the restaurant’s locations page, including one that has quietly popped up online in Austin.
Although the diner could rest on the laurels of its terrible attitude, reviewers seem to agree, the food is also good. The menu lists 14 burgers, including some traditional cheeseburgers, luxe twists, chicken burgers, and a few meatless options, in addition to other diner snacks like wings, floats, and fries. Prices may give visitors something to complain about (the burgers at the long-term locations range from $16-28, and the pop-ups include one burger, one soda, and fries for $47), but the price keeps the most creative instigators on staff.
Kids under 14 must be accompanied by a parent or guardian for lunch, while dinner’s raunchiness raises the accompanied age to 16. In general, the chain encourages minors to attend earlier in the day. Any actual Karens may show their ID for a free drink.